Refund policy

RETURNS AND REFUNDS

ScentStation AU (SS)

Any return claims must be lodged within 7 days of your order being received.

Any attempt to cancel an order must be done as soon as possible. We ship orders daily. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

If you change your mind on a purchase, you can return your items to SS. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

Product/s must be unopened and in their original condition, still in resalable condition.

Product/s must be returned to us as they arrived to you: with adequate protection during transit.

Full refunds will not be issued for goods received back in damaged condition. This includes during freight

Please contact us if you would like to arrange a return. We will forward a Return Authorization form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit because of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

 

DAMAGED OR FAULTY PRODUCTS

Any claim against a product sold by SS must be lodged in writing (via email with photo proof) to support@scentstationau.com within 7 days of receipt.

Email address for all claims to be sent to support@scentstationau.com. Please provide photos of the faulty or damaged product.

 

If it is then agreed that the item should be returned to SS, then this must be received by SS within 14 days of receipt.

 

Returns will not be accepted if the product has been opened and used.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

 

INCORRECT PRODUCTS 

All orders are picked and checked twice prior to sending them. In the very rare instance that SS has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Replacement product and send the correct item/s. Any opened products, regardless of if correctly sent, are not eligible for return.