Privacy policy
Privacy Policy
Last updated: 26 December 2025
Scentstation AU (SS) ABN 34 582 941 043
1. We respect your privacy
SS respects your right to privacy and is committed to protecting the personal information of our customers and website visitors. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
“Personal information” means information we hold that identifies you or could reasonably identify you.
2. Collection of personal information
We may collect and store personal information you enter on our website, provide to us directly, or provide to us in other ways.
This may include details such as your name, phone number, address, and email address so we can process orders, provide updates, and deliver products or services. We may also collect additional information when you provide feedback, update preferences, respond to surveys/promotions, provide payment details, or contact customer support.
We may also collect any other information you choose to provide while interacting with us.
3. How we collect your personal information
We collect personal information in a variety of ways, including when you interact with us online or in person, when you access our website, and when we provide our products or services.
We may also receive personal information from third parties. If we do, we will protect it in line with this Privacy Policy.
4. Use of your personal information
We may use your personal information to provide products/services, communicate with you, provide updates, and improve our products, services, and customer experience.
We may also inform you about new products, services, or opportunities we believe may be relevant to you.
We may contact you by phone, email, SMS, or mail.
5. Disclosure of your personal information
We may disclose your personal information to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors where reasonably necessary to deliver our products/services. Personal information is only provided to third parties where required for delivery of our services.
We may also disclose personal information where required to comply with a legal obligation (including laws, regulations, court orders, subpoenas, warrants, legal proceedings, or law enforcement requests).
We may use or disclose information to protect our legal rights, property, or safety, and that of our customers or others.
Information we collect may be stored, processed, or transferred outside Australia from time to time.
If our business is sold, merged, or there is a change of control, we may transfer our user databases (including personal information) to the extent permitted by law, including to a potential purchaser under confidentiality arrangements.
By providing personal information to us, you consent to this Privacy Policy and the types of disclosures described above. Where we disclose your information to third parties, we will request they handle it consistently with this Privacy Policy.
6. Security of your personal information
We take reasonable steps to protect the personal information you provide from misuse, interference, loss, unauthorised access, modification, or disclosure, using appropriate physical, electronic, and managerial safeguards.
Transmission of information over the internet is at your own risk. While we take steps to protect information, we cannot guarantee absolute security or prevent all improper access.
7. Access to your personal information
You may request access to the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). An administrative fee may apply.
If you believe any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us so we can review and, where appropriate, correct it.
Email: info@scentstationau.com
We may refuse access in certain circumstances permitted by the Privacy Act.
8. Complaints about privacy
If you have a complaint about our privacy practices, please contact us with details of your complaint. We take privacy complaints seriously and will respond within a reasonable timeframe.
Email: info@scentstationau.com
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will take effect when published on our website. Please review it periodically.
10. Website
When you visit our website, we may collect information such as your browser type, operating system, and the website you visited prior to ours. We use this information in aggregated form to improve our website and services.
Cookies
We may use cookies to recognise you when you return, understand how the site is used, and improve your experience. You can disable cookies via your browser settings, but parts of the website may not function correctly. We may also use cookies and third-party services to display relevant advertising on our site and elsewhere online.
Third-party sites
Our website may contain links to external websites. These links are provided for convenience only and do not constitute endorsement. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.